Customer Service Assistant
Are you passionate about helping others and delivering outstanding customer experiences? We're looking for a friendly, detail-oriented Customer Service Assistant to join our team! If you enjoy solving problems and making people feel valued, we’d love to hear from you.
Requirements:
- Achieve at least Diploma certificate
- Fresh graduate is also welcome to apply
- Fluent in Mandarin/Cantonese and English, both spoken and written
- Strong communication and problem-solving skills
- Experience with POS systems and online ordering platforms is a plus
- Comfortable using remote support tools such as TeamViewer or AnyDesk
- Able to multitask and work under minimal supervision
Responsibilities:
- Provide tech support via phone, WeChat, and remote access tools (e.g., TeamViewer)
- Diagnose and resolve issues related to POS systems and online ordering platforms
- Walk customers through setup, troubleshooting steps, and general system usage
- Document support cases and solutions for future reference
- Coordinate with internal technical teams to escalate complex issues
Benefits:
- EPF/SOCSO
- Medical allowance
- Annual Leave
- Medical Leave
- Performance Bonus